Privacy policy.
This policy explains, in plain language, what information this website and store handle, why it is handled, who it may be shared with, and how to make a request about your own data. It describes how the site is intended to work; it is not a substitute for legal advice.
- Information you send through inquiry and order forms
- Order, account and delivery data
- Cookie and usage data described by category
- Requests made through our Contact page
What this document covers
- Scope
- This website, the store and inquiry forms
- Data handled
- Inquiry, account, order and usage data
- Cookies
- Described by category in the Cookie Policy
- Requests
- Through our Contact page
- Status
- Pending legal review
Provider details pending
Four kinds of information.
We collect what a quotation, an order or a support case actually needs — nothing more by design.
What you send us
Inquiry details such as the product, quantity, application, key parameters, destination country and expected delivery date — plus drawings, interfaces and technical data when a customization is discussed.
Account & order data
Account details, what was ordered, delivery address, order notes, selected shipping method and order status.
Technical & usage data
Device and browser type, pages and documents viewed, approximate region and similar technical data recorded when you browse the site.
Communication records
Messages, quotations and support correspondence connected to your inquiry, order or after-sales case.
Every use traces back to a request you made.
Orders & delivery
Processing orders, arranging production and shipment, and keeping the order record your project depends on.
Quotations & technical answers
Answering inquiries, preparing quotations and confirming selection, compatibility and customization details.
Support & after-sales
Handling troubleshooting, warranty, repair, replacement and refund cases, and keeping their history.
Site operation & security
Keeping the website and store working, preventing abuse, and understanding in aggregate which pages and documents are used.
Documentation requests
Providing manuals, datasheets, CAD, wiring information and test reports requested for an evaluation or a project.
Legal & accounting records
Keeping the business records that applicable law requires to be kept, for as long as it requires them.
Cookies are described by category, not by guessed names.
The site uses cookies and similar storage to run the store, remember your choices and — where enabled — understand how the site and its documentation are used. Each category, what it does and how to control it is set out in the Cookie Policy.
Shared only where a service requires it.
This page does not name providers, because the list has to match the tools actually deployed — and that has not been confirmed yet.
Services that run the store
Where hosting, payment processing, delivery or similar services are needed to fulfil your order, the minimum information necessary is shared for that purpose only.
No sale of personal data
Personal data is not sold, and it is not handed over for third-party advertising lists.
Legal requirements
Information may be disclosed where the law requires it, or where it is necessary to enforce our terms and protect the site and its users.
Named provider list
No provider list is published here. It must be completed against the services actually in use before this policy takes effect.
Kept only as long as it is needed.
Each kind of information is kept only for the shortest period that business and legal requirements make necessary. No specific retention period is stated on this page, because the schedule still has to be confirmed in legal review.
Order & delivery records
Kept only for the shortest period that fulfilling the order, keeping the business record and meeting legal requirements make necessary.
Account details
Kept only for the shortest period that the account relationship itself and legal requirements make necessary.
Technical inquiries & documentation requests
Kept only for the shortest period that answering the inquiry, supplying the requested document and meeting legal requirements make necessary.
Logs & security records
Kept only for the shortest period that operating the site and the store, investigating abuse and meeting security requirements make necessary.
Retention periods are pending legal review.
Requests we can act on.
Where the law that applies to you provides these rights, we handle the request through the Contact page and answer within the period that law allows.
Access
Ask what personal data is held about you and request a copy of it.
Correction
Ask for inaccurate or incomplete data to be corrected — including delivery details on an open order.
Deletion & restriction
Ask for data to be deleted or for its use to be restricted, where the law allows and no record-keeping obligation requires us to keep it.
Objection & withdrawal
Object to certain processing, or withdraw consent at any time where processing relies on consent. Withdrawal does not affect processing already carried out.
How to make a request.
All privacy requests and questions about this policy go through our Contact page, so they can be logged and answered by the right person. Where local law provides for it, you may also complain to your data protection authority.
This document is pending legal review.
A question about your data?
Send access, correction or deletion requests — and any question about this policy — through our Contact page.
AQUROV · Privacy Policy