How stock, lead time and delivery terms work.
Which items ship from stock, which are built to order, how stock is reserved, what happens when something is out of stock, and how freight and trade terms are agreed. Exact lead times and freight costs are confirmed per order — this page explains the rules, not the figures.
- Common standard items are kept in stock
- High-value, low-frequency and special specifications are made to order
- Stock is reserved after payment; a short-term reservation needs an agreed deadline
- Freight is calculated for small online orders and quoted by hand for everything else
Confirmed per order, not assumed
- Stocked items
- Common standard products
- Made to order
- High-value, low-frequency, special specs
- Reservation starts
- When payment is complete
- Lead time
- Confirmed internally before it is promised
- Trade terms
- EXW · FOB · CIF, as agreed
Figures on request
Two supply models, decided by the product.
Availability follows the product line rather than one blanket warehouse rule.
Common standard items
Kept in stock, so they can be ordered directly and dispatched from inventory. Standard orders still pass a review before they leave.
Made to order
High-value products, low-frequency items and special specifications are produced after the order is confirmed and paid. The delivery date is confirmed internally before we commit to it.
Direct order or human review
Standard items can normally be bought online. Large quantities, large amounts, distributor enquiries, ongoing supply plans, special payment terms and technical selection go to a person on our team.
When the clock starts — and why we confirm first.
A quotation, or your confirmation of a quotation, is not yet an order.
Internal confirmation first
Before a delivery date is promised, engineering, production and purchasing confirm it. A sales contact cannot commit to a lead time on their own.
Order start — standard items
Payment received plus sales review passed: the order moves into execution and the delivery countdown starts.
Order start — custom items
Payment received plus final confirmation of drawings and technical data: the order moves into execution and the delivery countdown starts.
Changes after confirmation
Technical data can still change after final confirmation, but feasibility, price and lead time are re-evaluated. The same applies once an order is already being stocked, produced, packed or shipped.
When a date shifts
Small changes are communicated with an updated estimate. If a change clearly affects your project, we provide a new estimated date and the options available.
Before dispatch
Order details, configuration, stock, delivery address, customer notes, compatibility anomalies and required accessories are checked. If something looks mismatched, dispatch is paused and we contact you first.
Stock is held on agreed terms, not on request alone.
A reservation keeps a unit out of general availability, so every reservation carries a deadline.
Reservation rules
- Standard orders
- Stock is reserved once payment is complete
- Confirmed purchase orders
- A short-term reservation can be requested
- Key accounts
- A short-term reservation can be requested
- Large orders awaiting payment
- A short-term reservation can be requested
- Every reservation
- Must carry an agreed deadline
- Reservation length
- Agreed per order, not published here
No standing reservation window exists
Four options when an item is not available.
We explain the situation and the alternatives; you decide which one your project can live with.
Wait for restock
Keep the order open and wait for the item to come back, with an updated estimate whenever the supply position changes.
Alternative model
A different model may be recommended when stock is unavailable, the lead time is too long, cost is clearly higher, or a more suitable compatible option exists — with the differences explained and your confirmation required.
What ships first
Whatever is available can ship ahead of the rest, subject to the four confirmations in the partial shipment section below.
Refund
If waiting and alternatives both fail your schedule, the affected part of the order can be refunded.
Splitting an order is possible — on four confirmations.
A split shipment is agreed in writing before the first parcel leaves, never assumed.
Quantity shipping first
The exact quantity going out in the first dispatch is confirmed with you before anything is packed.
Remaining delivery date
The delivery date for the balance is confirmed at the same time, rather than estimated after dispatch.
Extra freight
A split shipment normally adds freight cost. The amount is quoted before the first dispatch is booked.
Who carries the extra cost
The party bearing the additional freight is agreed and recorded in writing as part of the split arrangement.
Rush is a capacity question, not a checkbox.
An expedited date is promised only after the checks every order goes through have been completed faster.
Availability checked first
Stock, purchasing, production, inspection and logistics are all checked before an expedited date is discussed.
Committed only once confirmed
If the faster schedule is achievable we confirm it and commit to it. If it is not achievable, we say so instead of accepting the order and hoping.
Rush fee may apply
Expediting can require priority production, extra handling or premium freight. Where that applies, it is quoted before you approve the order.
Small orders are calculated; everything else is quoted.
Online orders use the store's own freight calculation. Bulk, custom and high-value orders are quoted by hand, because the route, the volume and the terms change the cost.
- Courier to door
- Air freight to door
- EXW
- FOB
- CIF
How shipping is arranged
- Small online orders
- Freight calculated by the store at checkout
- Bulk, custom and high-value orders
- Freight quoted by hand
- Ordinary small batches
- Courier or air freight, delivered to your door
- Large batches, distribution and projects
- EXW, FOB, CIF or another agreed term
- Method, cost and terms
- Confirmed in the quotation before dispatch
No freight rate or free-shipping threshold is published here
Where to go next.
-
Warranty & ReturnsWarranty start, covered and excluded cases, claim stepsOpen
-
After-sales SupportEvidence to collect, remote troubleshooting, repair, replacement, refundOpen
-
Bulk OrdersSample, small batch and volume purchasing pathsOpen
-
ContactOrder questions, freight quotes and delivery datesOpen
Someone owns the delivery date.
One owner per order
The contact who quoted your order keeps following it through dispatch and arrival.
Small shifts are communicated
If a date moves slightly, you are told and given an updated estimate rather than a surprise.
Project impact gets options
When a change would affect your project, you get a new estimated date and the options that go with it.
Follow-up after arrival
Large, batch, custom and distribution orders are checked on receipt, packaging and first use.
Anything found after arrival is handled through After-sales Support.
Need a delivery date or a freight quote?
Send the product, quantity and destination country, plus the date your project needs the parts. We check stock and capacity, then confirm the delivery date and the shipping terms before you commit.
AQUROV · Shipping & Delivery